Customer Guarantee

Mac RAM Direct offers a FULL LIFETIME REPLACEMENT WARRANTY unless otherwise stated against memory product failure as well a 30 day exchange / upgrade policy or refunds when required for 14 days from order date (less shipping). RAM modules are a commodity where great price fluctuations typically occur and therefore we cannot offer refunds do to price fluctuations or other cost variables. Because of the volatile nature of the RAM market up to a 15% restocking fee will be charged on non-defective returns.

Warranty

All memory products supplied by Mac RAM Direct carry a full "Lifetime replacement Warranty" against failure unless otherwise stated at time of purchase. This does not apply to parts ordered and/or installed improperly by the purchaser and it applies only to the original purchaser with sales receipt evidence and the original Mac RAM Direct Lifetime Warranty sticker affixed and untampered with. In the event that later changes to the hardware, system or configuration performed by the user renders the memory product unusable, the remedy shall become the liability of the machine's owner and NOT that of Mac RAM Direct. Since this is a self-installed product, Mac RAM Direct's liability shall be limited to the refund or replacement of memory only. Orders placed for the incorrect item may be returned for replacement however all shipping costs then become the responsibility of the purchaser. RAM Direct shall be responsibility for all shipping costs due to any errors on orders made by Mac RAM Direct. Please read and understand the terms of this agreement prior to purchasing.

Other Items

All products OTHER THAN MEMORY PRODUCTS, are covered by the warranty issued by the manufacturer of the product. MacRamDirect will accept refunds of these products for fourteen (14) days after the sale. After fourteen days, all warranty and returns must be done through the products manufacturer. All returns, other then for defective items, are subject to a 15% restocking fee (with the exception of memory – which is covered under the Returns Policy). Special Order items, not normally stocked by MacRamDirect, that have been requested by the customer are purchased by the customer under a no refund, no exchange policy. The item description will state 'Special Order, No refunds' on the invoice. This applies only to Special Order items and not to items listed on our website.

Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any payment to Mac RAM Direct indicates acceptance of these terms and conditions. These terms and conditions shall void any previous terms or conditions included with any order, whether or not such terms, or conditions, were signed by a Mac RAM Direct representative. Mac RAM Direct reserves the right to make changes to this site and these terms and conditions at any time without any notice to our customers.