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Merchant Policy - Mac RAM Direct - Discount Certified HyperVelocity and Apple Factory OEM Mac RAM Memory Supplier

Merchant Policy

Our goal at Mac RAM Direct is to supply the Mac community with the highest quality, fully tested and compatible products at the lowest prices possible. High efficiency is our solution for delivering these goods at these excellent prices. Shop and buy 24 hours a day, 365 days a year in the nude if you so choose!

We are the source for first quality premium HyperVelocity and Apple factory original Samsung high speed RAM memory modules for Apple / Mac machines. Mac RAM Direct, as the source delivers these goods to the final user directly, improving upon the overall distribution model. Final users end up the ultimate beneficiaries. We are also proud to have been selected by the eBay auction site as a preferred "eBay Power Seller" for our superior performance and unwavering customer support. Firmly rooted in the twentieth century, our cyber presence has existed since 1998.

How to Order

Online! From right here, from our terrific website..
Fax orders and documents to: 267 295 1251
PayPal to: MRD@MacRamDirect.com

Shipping Limits

We ship anywhere in the United States, Canada, Mexico as well as around the world. Standard fully insured shipping within the US is $7.95 via UPS or can be upgraded to Air Express. International orders are shipped UNinsured via USPS Global Priority unless upgraded to International Express. All shipping can be upgraded to meet personal additional needs upon checkout.

Customer Guarantee

ALL memory sold by Mac RAM Direct comes with our FULL LIFETIME REPLACEMENT WARRANTY against product defects as well a 30 Day Exchange / Upgrade policy or 14 day refund (less shipping) where required.

Warranty

All memory products supplied by Mac RAM Direct carry a full "FULL LIMITED LIFETIME REPLACEMENT WARRANTY" against defects unless specified otherwise such might be the case with specials, closeout or clearance offerings. This warranty applies to the original purchaser and does not apply to physical damage or parts ordered and installed improperly. In the event that later changes to the hardware, system or configuration performed by the user renders the memory product unusable, the remedy shall become the liability of the machine's owner and NOT that of Mac RAM Direct. Since these are self-installed products, Mac RAM Direct's liability shall be limited to the refund or replacement of memory only and is in no way responsible for any damages sustained by the mishandling of hardware. All memory modules have affixed unique Product Identifier labels which are crucial to product identification. Any tampering with or removing of these Product Identifier labels will irrevocably terminate this warranty. Orders placed for the incorrect item may be returned for refund or replacement within the first 30 days however all shipping costs then become the responsibility of the purchaser. Mac RAM Direct shall be responsibility for all shipping costs due to any errors on orders made by Mac RAM Direct. The Mac RAM Direct warranty applies to the original owner only and is not transferable.

Any faulty or failed module must be returned following our RMA procedures. We allow one returned module per RMA and you must request a new RMA for if any other module in question. Full and complete troubleshooting procedures must always first be performed following instructions from the Mac RAM Direct technician before any RMAs will be issued.
 Isolating any single faulty module from other perfectly functioning modules is fully the responsibility of the client. Swapping modules through a process of elimination will quickly isolate any faulty module from the others. Our Tech department will gladly assist with any questions as to the procedure if needed. Any Unauthorized or non-faulty returns will be returned to sender COD along with a $20/ module testing, shipping and processing fee.
 Our warranty return policy has been abused by a few and we now must tighten our return procedures. We are happy to replace any failed module however we cannot and will not receive, test and return perfectly functioning modules because the consumer was unwilling to take the time to isolate the one possibly faulty module in system. Customers are responsible for delivery of warranty parts to and from our facility or related shipping costs if so needed please. Please read and understand the terms of this agreement prior to purchasing. The Mac RAM Direct Warranty Returns form can be found here: Warranty Returns

Return Policy

  Faulty or incorrect items may be returned for replacement within 14 days of the shipment date for a refund (less shipping fees). Beyond 14 days the replacement product warranty comes into effect where product replacement or upgrade would become the typical solution. Due to the very volatile nature of memory prices we cannot offer refunds do to price fluctuations. Memory chips are commodities just like gasoline, prices go up one day and down the next.

 Due to the very fragile nature of SDRAM, all returned modules must be fully bench tested by our technical department and re-certified upon arrival. For this reason, up to a 15% restocking fee will be charged as well up to 14 days to test on all  refund returns. Any and all refunds or adjustments will be issued through Paypal. You MUST contact us prior to returning anything by emailing us at: MacRam2008@MacRamDirect.com. We will issue an email response and all returns must be accompanied with the issued letter.

  Any returns received without the proper RMA documents may be lost and forfeited (Our shipping department will not know what these returns are and can easily misdirect them). Shipping and handling charges are non-refundable. All returns must be accompanied by the sales receipt. When returning an item, follow the instructions on the sales receipt and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. For orders placed through the website, all credits will be issued via Paypal and an email notification will be sent indicating the refund. Check or credit card refund may be selected from Paypal.

 We process orders form more than one location and our email response will indicate where you need to send your return.

Cancellation Policy

All Mac RAM Direct orders are processed in "real-time" through the credit card companies at the time the order is placed and a 3.5% processing fee is incurred at that time. For this reason any orders cancelled prior to shipping may be refunded less this processing fee. This non-refundable fee will have been already assessed by the credit card company for the transaction and and is something we have no control over.

Contact

If you have any problems or questions regarding your order or products you've received from RAM Direct, please email us through the "Contact Us" button and a quick, equitable solution will be found.

Payment options

We gladly accept Visa, MasterCard, Money Orders, Cashier's Checks and PayPal for web, fax and mail order transactions. C.O.D. orders require a 20% non-refundable deposit. When paying by check or money order, please contact us before sending payment and be certain to include the fee for your preferred shipping method which can be found on our Checkout page: https://macramdirect.com/checkout.html . Contact us with your questions.

Other Items

  All products OTHER THAN memory products are covered by the warranty issued by the manufacturer of the product. Mac RAM Direct will accept refunds of these products for fourteen (14) days after the sale. After fourteen days, all warranty and returns must be done through the products manufacturer. All returns, other then for defective items, are subject to up to a 15% restocking fee (with the exception of memory – which is covered under the Returns Policy). Special Order items, not normally stocked by Mac RAM Direct, that have been requested by the customer are purchased by the customer under a no refund, no exchange policy. The item description will state 'Special Order, No refunds' on the invoice. This applies only to Special Order items and not to items listed on our website.

Terms and Conditions

  The use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any payment to Mac RAM Direct indicates acceptance of these terms and conditions. These terms and conditions shall void any previous terms or conditions included with any order, whether or not such terms, or conditions, were signed by a Mac RAM Direct representative. Mac RAM Direct reserves the right to make changes to this site and these terms and conditions at any time without any notice.