Mac RAM Direct Return Authorization ProcedureIf you have an MRD product you believe to be faulty, please follow this guide then submit the form below when ready. Isolating
any single faulty module from other perfectly functioning modules is fully the
responsibility of the user. Swapping modules through a process of elimination
will quickly isolate any faulty module from the others. In all of our years
in business and thousands upon thousands of modules sold we have yet to find
more than one failed part in a system. Still there are customers that will insist
2 or 4 or more modules in their system are bad .. it is never the case and is
actually a statistically near zero possibility. We allow ONE returned module per RMA. Full and complete troubleshooting procedures must always first be performed before an RMA will be issued. Removing all RAM and adding one or two modules at a time and running the machine then swapping out for other modules is the MOST effective method in isolating a faulty module. Always using caution from static and never touching the gold pins and triple checking the RAM is fully seated and clipped in it's slot. Basic return shipping/ processing is Free for each RMA issued for US customers. International customers may select basic or express return shipping for varied fees.
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RMA Request Form... ALL Fields are Required |